Refund policy
30-day returns You can return any item within 30 days of delivery if it's unused, undamaged, and in its original packaging.
Damaged or wrong items Resin and brass pieces are packed carefully, but if your order arrives damaged, defective, or you've received the wrong item, contact us within 48 hours of delivery with photos (and an unboxing video if possible). We'll send a free replacement or a full refund, your choice, at no cost to you.
Items that can't be returned
- Custom pieces made on request, unless they arrive damaged or defective
- Complimentary gifts included with an order
- Items that have been used, damaged after delivery, or are missing their original packaging
How to start a return Email neeraasupport@gmail.com or call 7620217188 with your order number and the reason for the return. We'll share the return steps with you.
Return shipping
- Damaged, defective, or wrong items: we cover the return shipping.
- Change of mind: return shipping is also free.
Refunds Once we receive and check the returned item, we'll process your refund within 5–7 business days.
- Prepaid orders: refunded to your original payment method.
- COD orders: refunded by UPI or bank transfer (we'll ask for your details). Original delivery charges (if any) are refundable only for damaged, defective, or wrong items.
Exchanges Want a different design instead? Let us know when you contact us and we'll arrange an exchange, subject to availability.
Cancellations You can cancel your order for a full refund any time before it's dispatched. Once dispatched, it's treated as a return.